Managed Services
Ongoing platform, quality, automation, or cloud operations with defined service ownership.
Best Suited To
Use the model when ownership and accountability are clear.
Organizations that want a partner to operate and continuously improve a defined technology capability after launch.
Structure
- Defined service scopeDefined during mobilization and reviewed as engagement needs change.
- Operational runbooks and service levelsDefined during mobilization and reviewed as engagement needs change.
- Named service ownershipDefined during mobilization and reviewed as engagement needs change.
- Continuous improvement backlogDefined during mobilization and reviewed as engagement needs change.
Governance
Visibility without unnecessary ceremony.
- 01Service review cadence
- 02Incident and problem management
- 03Performance and capacity reporting
- 04Improvement and risk roadmap